FAQs
Get in touch with our team and we will be happy to answer your questions and help you book the right appointment.
New Patients
What should I expect as a new patient?
Your first appointment is designed to fully understand your problem and how we can best help you. Your initial visit includes a detailed case history, a thorough physical examination, an explanation of findings and appropriate treatment and/or rehabilitation where clinically indicated. We always take the time to explain what we find, what it means and what your options are before proceeding.
Will I be treated on my first visit?
Where appropriate and clinically indicated, we aim to provide your first treatment during your initial visit. This ensures we can start your care immediately, help relieve pain and assess how your body responds so that we can plan the most effective next steps.
What should I wear for my appointment?
Please wear comfortable, non restrictive clothing that allows you to move easily. If needed, gowns and shorts are available at the clinic.
Booking an Appointment
How do I book an appointment?
Appointments can be booked online via our booking system or by calling us. A deposit is required at the time of booking to secure your appointment. Once booked, you will receive an intake form to complete before your visit, allowing us to make the most of your appointment time.
Do I need a referral?
No referral is needed to see us. You can book an appointment directly without a GP or specialist referral, giving you fast and convenient access to care.
Chiropractic
What can chiropractic help with?
Chiropractic care is not only for back or neck pain. It focuses on diagnosing and treating a wide range of musculoskeletal conditions that affect how your body moves and functions. This includes spinal conditions, joint pain such as shoulders, hips and knees, headaches, nerve-related pain and many tendon or overuse injuries. You can explore the specific conditions we treat in the sections above.
How does chiropractic work?
Chiropractic care is evidence-based and aims to restore movement, reduce pain and improve function. Spinal manipulation and joint mobilisation work through several well-supported mechanisms, including:
Ā
- Improving joint movement and reducing mechanical stiffness
- Modulating pain processing within the nervous system, including spinal and central pathways
- Influencing muscle tone and reflex activity around irritated or overloaded joints.
Ā
Research shows that these effects are neurological rather than structural ā adjustments do not āput bones back into placeā or change disc shape. The audible sound sometimes heard during an adjustment (cavitation) is simply the release of gas within the joint, and treatment success does not depend on an audible pop. Chiropractic care is most effective when combined with rehabilitation, education and movement-based strategies tailored to your needs.Ā
Is chiropractic the right treatment for me?
Chiropractic care may be helpful if you are experiencing musculoskeletal pain, stiffness, restricted movement or recurring flare-ups. Additionally, if you want to improve how your body moves and copes with everyday or sporting demands.
During your assessment, we determine whether chiropractic care is appropriate for you. If it is not, we will discuss alternative options or refer you to the most suitable clinician within or outside the clinic.
Sports Massage
What does a sports massage appointment involve?
Sports massage appointments are one hour in total. This includes a brief discussion of your symptoms and goals, time to get ready before and after treatment and approximately 50 minutes of hands-on massage therapy.
What should I wear for my appointment?
You may wear sports underwear, a sports bra or comfortable clothing. Towels are provided at all times to ensure privacy and comfort.
Payment
What payment methods do you accept?
We accept Debit cards and all major credit cards except American Express.
We do not accept cash or cheques. Payment is taken at the time of your appointment.
Cancellation / Rescheduling
What is your cancellation policy?
We operate a 24-hour cancellation and rescheduling policy. Cancellations or reschedules made with less than 24 hoursā notice will incur a 50% fee. Rescheduling within the same day will be accommodated, as long as there is availability.
Missed appointments (no-shows) will be charged at the full appointment fee. This policy allows us to manage our schedule fairly and offer appointments to other patients.
Discounts
Do you offer discounts or special offers?
Yes, we offer:
- Local business discounts
- Friend referral scheme
- Discounts for Fison Fitness members
- Discounts for Herne Hill Lifestyle Centre members
- Chiropractic care packages
We do not offer student discounts, concessions or NHS discounts. Please enquire at the clinic or get in touch with us to find out more about current offers and eligibility.
Insurance
Do you accept health insurance?
We are not directly registered with major insurers such as Axa, Bupa, or others. Each insurance policy is different, so we recommend checking your plan carefully to see what is covered before booking your appointment.
Payment is made directly to us at the time of your visit. We can provide a detailed invoice including all the information your insurer may require, which you can submit to your provider to claim reimbursement. This allows you to use your insurance while keeping the process straightforward and under your control.
Clinic Location
How do I find the clinic?
We are conveniently located just seconds from Herne Hill rail station, directly opposite the local Sainsburyās.
Can I park at the clinic?
Parking is available nearby at several locations, but there is no direct parking immediately in front of the clinic. Please check local parking restrictions in advance of your appointment.